Jan 13, 2018 at 07:00 PM (GMT-05:00) Eastern Time (US & Canada)
What you will learn are the best practices to conduct a client experience audit. But we go a step further, and show you how to implement the audit and use the information from the audit to elevate your business. A negative experience from your clients can severely damage you reputation. A client no longer need to send in a letter to complain, they just need to take pictures, write a post, or do a "LIVE POST" about their experience with your company. Can you afford the negative publicity?